Effective date 26 June 2026
Welcome to Yuruka, a product owned and operated by Controlshift Talent Private Limited (“Controlshift”, “Yuruka”, “Company”, “we”, “our”, or “us”).
Registered Office:
944, Block C, Sushant Lok Phase 1 Gurugram, Haryana – 122001 India
Website: https://yuruka.com
Email: support@yuruka.com
These Terms of Service (“Terms”) govern your access to and use of Yuruka, including our websites, applications, APIs, software, AI-powered recruitment services, telephony services, enterprise services, and any related products or services (collectively, the “Services”).
By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree with these Terms, you must not access or use the Services.
You may use the Services only if:
If you are using Yuruka on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.
For purposes of these Terms:
“Account” means a registered Yuruka user account.
“Customer” means any individual, company, organization, recruitment agency, educational institution, or other entity using the Services.
“Candidate” means any individual whose personal information, resume, assessment, interview, or employment-related information is processed through Yuruka.
“Credits” means prepaid usage units purchased through Yuruka and used to access certain Services.
“Enterprise Customer” means a customer using the Enterprise edition of Yuruka under a separate commercial agreement or enterprise subscription.
“Customer Content” means all information, resumes, job descriptions, documents, files, recordings, logos, data, or other materials uploaded or submitted by the Customer.
“AI Services” means any artificial intelligence-powered functionality provided through Yuruka, including but not limited to resume matching, AI sourcing, AI interviews, AI assessments, AI recommendations, AI reports, and AI-generated outputs.
“Services” means all products, software, websites, applications, APIs, and related services provided by Yuruka.
Yuruka provides an AI-powered recruitment platform that may include, without limitation:
We reserve the right to modify, improve, discontinue, replace, or add Services at any time.
To access certain features, you must create an account.
You agree to:
You may not:
We reserve the right to suspend or terminate accounts that violate these Terms.
Subject to compliance with these Terms, Yuruka grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business or recruitment purposes.
This license does not transfer ownership of the Services.
Except as expressly permitted, you may not:
Any rights not expressly granted remain reserved by Controlshift Talent Private Limited.
Customers retain ownership of all Customer Content uploaded to Yuruka.
By uploading Customer Content, you grant Controlshift Talent Private Limited a worldwide, non-exclusive, royalty-free, revocable (subject to operational requirements), limited license to host, store, process, analyze, reproduce, transmit, display, and otherwise use such Customer Content solely for the purpose of operating, maintaining, securing, improving, and providing the Services to you.
This license terminates upon deletion of the relevant Customer Content, except where retention is required by law, contractual obligations, backup procedures, or our Privacy Policy.
Customers represent and warrant that they have all necessary rights, permissions, and legal authority to upload Customer Content and authorize Yuruka to process it.
Customers are solely responsible for:
Customers shall not rely solely on AI-generated recommendations when making employment decisions.
Candidates using Yuruka agree to:
Submission of false information may result in removal from recruitment processes at the discretion of the recruiting organization.
You agree not to use Yuruka to:
We may investigate suspected violations and take appropriate action, including suspension or termination of accounts.
Yuruka provides AI-powered functionality designed to assist recruitment processes.
AI-generated outputs, including but not limited to:
are provided for informational and decision-support purposes only.
AI outputs may be incomplete, inaccurate, biased, or contain errors.
Customers are solely responsible for independently reviewing all AI-generated outputs and making final employment decisions.
Controlshift Talent Private Limited does not guarantee the accuracy, completeness, reliability, or suitability of AI-generated outputs.
No employment decision should be based solely on AI-generated recommendations.
Yuruka offers Services through one or more commercial models, including but not limited to:
Current pricing is published on our website or otherwise communicated to Customers.
We reserve the right to modify pricing at any time. Price changes shall not affect completed purchases unless otherwise required by applicable law.
Certain Services require the purchase of Credits.
Credits may be used for various Services including, but not limited to:
The number of Credits required for each Service may change from time to time.
Unless otherwise agreed in writing:
Customers are responsible for all applicable taxes, duties, levies, withholding taxes, VAT, GST, sales taxes, or similar governmental charges arising from their use of the Services, except taxes imposed directly on Controlshift Talent Private Limited’s income.
Payments may be processed through third-party payment providers.
By making a payment, you authorize Yuruka and its payment partners to process the transaction.
Yuruka does not store complete payment card information.
Payment processing is subject to the terms and privacy policies of the respective payment providers.
If payment cannot be successfully processed, Yuruka may:
Customers agree not to initiate fraudulent chargebacks.
If a payment is reversed through a chargeback or payment dispute, Yuruka may immediately:
Customers remain liable for Services consumed before a chargeback.
Enterprise Customers may receive additional benefits under a separate commercial agreement.
These may include:
Where a separate Enterprise Agreement exists, that agreement shall prevail over these Terms to the extent of any inconsistency.
Yuruka continuously works to maintain reliable Services.
However, uninterrupted or error-free availability cannot be guaranteed.
Scheduled maintenance, upgrades, security incidents, force majeure events, third-party outages, or circumstances beyond our reasonable control may temporarily affect availability.
Where specifically agreed under an Enterprise Agreement, Yuruka will use commercially reasonable efforts to maintain 99.5% monthly uptime.
Scheduled maintenance windows, emergency maintenance, third-party outages, force majeure events, internet disruptions, and events beyond our reasonable control are excluded from uptime calculations.
No SLA applies unless expressly agreed in writing.
Yuruka integrates with third-party telecommunications providers.
Telephony functionality may include:
Actual call quality depends upon network availability, telecommunications providers, internet connectivity, and regional regulations.
Yuruka does not guarantee uninterrupted telephony availability.
Customers acknowledge that call recording laws vary by jurisdiction.
Customers are solely responsible for:
Yuruka shall not be liable for a Customer’s failure to comply with applicable recording or consent requirements.
AI interviews may be recorded, transcribed, analyzed, and stored to provide the Services.
Customers are responsible for ensuring candidates receive all legally required notices and consents where applicable.
Interview recordings remain Customer Content.
Except for Customer Content, all rights, title, and interest in and to the Services remain the exclusive property of Controlshift Talent Private Limited and its licensors.
This includes:
Nothing in these Terms transfers ownership of Yuruka or its intellectual property.
If you submit ideas, suggestions, feature requests, comments, or feedback regarding Yuruka, you grant Controlshift Talent Private Limited a perpetual, irrevocable, worldwide, royalty-free, transferable license to use, modify, commercialize, publish, distribute, and incorporate such feedback without restriction or compensation.
You acknowledge that we are under no obligation to implement any submitted feedback.
Yuruka may integrate with third-party services including, but not limited to:
Your use of such third-party services is governed by their respective terms and privacy policies.
Controlshift Talent Private Limited is not responsible for the availability, accuracy, security, or practices of third-party services.
Where APIs are made available:
Customers may use them solely in accordance with our documentation.
Customers shall not:
We reserve the right to modify, suspend, or discontinue APIs at any time.
From time to time, Yuruka may make beta, preview, early access, or experimental features available.
Beta Features are provided:
We may modify or discontinue Beta Features at any time without liability.
Each party agrees to protect Confidential Information received from the other party using at least the same degree of care used to protect its own confidential information, and in no event less than reasonable care.
Confidential Information includes, but is not limited to:
Confidentiality obligations do not apply to information that:
Yuruka processes personal information in accordance with its Privacy Policy.
Customers acknowledge that they remain responsible for complying with applicable data protection laws relating to the personal information they upload or process through the Services.
Where applicable, Yuruka acts as a data processor while the Customer acts as the data controller.
Without limiting any other rights, Yuruka may immediately suspend or restrict access to the Services, with or without prior notice, where we reasonably believe:
Suspension does not relieve Customers of outstanding payment obligations.
Customers may discontinue using the Services at any time.
Where applicable, Customers may terminate their account by following the account closure process or by contacting Yuruka Support.
Termination of an account does not automatically entitle the Customer to any refund, credit, reimbursement, or compensation unless expressly required by applicable law.
Controlshift Talent Private Limited may suspend or terminate any account, with or without prior notice, if:
Termination may include immediate suspension of all Services, APIs, integrations, Credits, and account access.
Upon termination:
Except where prohibited by applicable law or expressly agreed in writing:
Cancellation prevents future billing only and does not entitle Customers to refunds for Services already purchased or provided.
Our separate Refund & Cancellation Policy forms part of these Terms.
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CONTROLSHIFT TALENT PRIVATE LIMITED DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF:
WE DO NOT WARRANT THAT:
CUSTOMERS ASSUME ALL RISKS ARISING FROM THEIR USE OF THE SERVICES.
Artificial Intelligence is probabilistic and may generate inaccurate, incomplete, biased, outdated, or misleading outputs.
Customers acknowledge that:
Customers remain solely responsible for:
Controlshift Talent Private Limited shall not be responsible for any employment decision made using AI-generated outputs.
Yuruka is a technology platform.
Controlshift Talent Private Limited:
Customers are solely responsible for:
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
IN NO EVENT SHALL CONTROLSHIFT TALENT PRIVATE LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR:
WHETHER ARISING UNDER CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE LESSER OF:
(a) THE TOTAL AMOUNT PAID BY THE CUSTOMER TO CONTROLSHIFT TALENT PRIVATE LIMITED DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
(b) INR 50,000 (OR THE EQUIVALENT AMOUNT IN THE CUSTOMER’S LOCAL CURRENCY).
THIS LIMITATION APPLIES EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED UNDER APPLICABLE LAW.
Customers agree to defend, indemnify, and hold harmless Controlshift Talent Private Limited, its directors, officers, employees, affiliates, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, penalties, fines, expenses, and reasonable legal fees arising out of or relating to:
Customers agree not to use the Services in violation of applicable export control laws, sanctions regulations, or trade restrictions.
Customers represent that they are not located in, or acting on behalf of, any country, entity, or individual subject to applicable sanctions or export restrictions.
Controlshift Talent Private Limited shall not be liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including:
Performance shall be suspended for the duration of such event.
We may modify, improve, suspend, discontinue, or replace any part of the Services at any time.
We may also update these Terms from time to time.
Where required by law, Customers will be notified of material changes.
Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.
Customers may not assign or transfer any rights or obligations under these Terms without our prior written consent.
Controlshift Talent Private Limited may assign these Terms, in whole or in part, in connection with a merger, acquisition, corporate restructuring, financing, sale of assets, or operation of law.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.
Failure by Controlshift Talent Private Limited to enforce any provision of these Terms shall not constitute a waiver of any right or provision.
Any waiver must be in writing and signed by an authorized representative.
These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Cookie Policy, Acceptable Use Policy, AI Usage Policy, Data Processing Addendum (where applicable), Enterprise Agreements, and any Order Forms, constitute the entire agreement between the parties relating to the Services and supersede all prior discussions, negotiations, understandings, and agreements relating to the subject matter.
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.
The parties shall first attempt in good faith to resolve any dispute through mutual discussions.
If the dispute is not resolved within thirty (30) days, it shall be finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996\.
Nothing in this clause prevents either party from seeking interim or injunctive relief before a court of competent jurisdiction.
Subject to the arbitration provisions above, the courts located in Gurugram, Haryana, India shall have exclusive jurisdiction over matters not capable of arbitration.
The following provisions survive termination or expiration of these Terms:
Controlshift Talent Private Limited
Registered Office:
944, Block C Sushant Lok Phase 1 Gurugram, Haryana – 122001 India
Website: https://yuruka.com
Email: support@yuruka.com
© Controlshift Talent Private Limited. All Rights Reserved.
