Refund & Cancellation Policy

This Refund & Cancellation Policy (“Policy”) governs all purchases made through Yuruka, a product owned and operated by Controlshift Talent Private Limited (“Controlshift”, “Yuruka”, “Company”, “we”, “our”, or “us”).

By purchasing Credits, Enterprise Services, or any other paid Services from Yuruka, you acknowledge that you have read, understood, and agree to this Policy.

This Policy forms an integral part of our Terms of Service.

This Policy applies to:

• Pay-as-you-go Credits
• Enterprise Plans
• Professional Services (if offered)
• AI Services
• Recruitment Services purchased through Yuruka
• Digital Signature Services
• Background Verification Services
• Any other paid products or services offered through Yuruka

Except where required by applicable law or expressly agreed in a written agreement signed by an authorized representative of Controlshift Talent Private Limited:

• All purchases are final.
• All payments are non-refundable.
• Purchased Credits are non-refundable.
• Enterprise fees are non-refundable.
• Professional service fees are non-refundable.
• Setup fees are non-refundable.
• Integration fees are non-refundable.
• Taxes, government charges, payment gateway fees, and banking charges are non-refundable.

Refunds will not be provided because:

• The Customer changes their mind.
• The Customer no longer requires the Services.
• Credits remain unused.
• Credits are partially used.
• A job is cancelled.
• A candidate withdraws.
• AI recommendations are not acted upon.
• Hiring outcomes do not meet expectations.
• The Customer’s internal requirements change.
• The Customer forgets to use purchased Credits before expiry.
• The Customer fails to configure or use the platform correctly.
• Services are suspended due to violation of the Terms of Service.

Unless otherwise agreed in writing:

• Credits remain valid for twelve (12) months from the date of purchase.
• Credits automatically expire after their validity period.
• Expired Credits cannot be restored.
• Expired Credits cannot be extended.
• Expired Credits have no cash value.
• Credits cannot be exchanged for money.
• Credits are non-transferable.
• Credits cannot be assigned to another account or organization without our prior written consent.

Customers are responsible for monitoring the validity of their Credits.

Credits are deducted when a paid Service is successfully initiated or consumed, including but not limited to:

• AI Calls
• AI Interviews
• AI Assessments
• Resume Processing
• AI Candidate Sourcing
• Background Verification
• Digital Signature
• Other credit-based Services made available on Yuruka

Once Credits are deducted for a successfully initiated Service, they will not be recredited except where expressly required by applicable law or where Yuruka determines, in its sole discretion, that a technical error attributable to Yuruka prevented delivery of the Service.

If a paid Service fails solely due to a verified technical fault within Yuruka’s systems before meaningful processing begins, Yuruka may, at its sole discretion:

• Restore the deducted Credits;
• Reprocess the Service without additional charge; or
• Provide an equivalent service.

This is the Customer’s exclusive remedy for such failures.

No cash refunds will be issued in these circumstances unless required by applicable law.

Failures caused by third-party providers, customer devices, internet connectivity, user error, incorrect configuration, or factors outside Yuruka’s reasonable control do not entitle the Customer to refunds or restored Credits.

Enterprise agreements are entered into for a defined contractual term.

Unless expressly provided in the applicable Enterprise Agreement:

• Enterprise fees are non-refundable.
• Early termination by the Customer does not entitle the Customer to any refund.
• Unused Services during the contractual term do not generate refunds or credits.

Customers may stop using Yuruka at any time.

Customers may request account closure by contacting:

support@yuruka.com

Cancellation of an account:

• Stops future use of the Services.
• Does not reverse completed transactions.
• Does not restore used or expired Credits.
• Does not cancel outstanding payment obligations.
• Does not entitle the Customer to refunds.

Where recurring billing is introduced in the future, cancellation will prevent future renewals but will not affect charges already incurred.

Customers agree not to initiate fraudulent or unjustified chargebacks.

If a chargeback or payment reversal is initiated:

Yuruka may:

• Suspend the Customer’s account.
• Suspend all Services.
• Freeze unused Credits.
• Recover outstanding balances.
• Terminate the account.
• Pursue legal remedies where appropriate.

Customers remain liable for all Services consumed before any payment reversal.

From time to time, Yuruka may issue:

• Promotional Credits
• Trial Credits
• Bonus Credits
• Courtesy Credits

Unless otherwise stated:

• Promotional Credits have no cash value.
• Promotional Credits are non-transferable.
• Promotional Credits are non-refundable.
• Promotional Credits may expire on the date specified by Yuruka.
• Promotional Credits may be withdrawn where misuse or fraud is detected.

All applicable taxes, duties, levies, and governmental charges remain the responsibility of the Customer unless otherwise stated.

Taxes already collected and remitted to governmental authorities may not be refundable except where required by law.

Nothing in this Policy limits any statutory rights that cannot legally be excluded under applicable consumer protection laws.

Where applicable law requires a refund, Yuruka will comply with such legal obligations.

Controlshift Talent Private Limited may modify this Policy from time to time.

Material updates will be reflected by updating the “Last Updated” date.

Continued use of the Services after such updates constitutes acceptance of the revised Policy to the extent permitted by applicable law.

If you have questions regarding this Refund & Cancellation Policy, please contact:

Controlshift Talent Private Limited

Registered Office:

944, Block C Sushant Lok Phase 1 Gurugram, Haryana – 122001 India

Website: https://yuruka.com

Email: support@yuruka.com

© Controlshift Talent Private Limited. All Rights Reserved.