Terms of Service

TERMS OF SERVICE
Effective Date: 26 June 2026

1. Acceptance of these Terms
Welcome to Yuruka, a product owned and operated by Controlshift Talent Private Limited (“Controlshift”, “Yuruka”, “Company”, “we”, “our”, or “us”).
Registered Office:
944, Block C, Sushant Lok Phase 1
Gurugram, Haryana – 122001
India
Website:
https://www.yuruka.com
Email:
support@yuruka.com
These Terms of Service (“Terms”) govern your access to and use of Yuruka, including our websites, applications, APIs, software, AI-powered recruitment services, telephony services, enterprise services, and any related products or services (collectively, the “Services”).
By creating an account, accessing, or using the Services, you acknowledge that you have read, understood, and agree to be legally bound by these Terms.
If you do not agree with these Terms, you must not access or use the Services.

2. Eligibility
You may use the Services only if:
You are at least eighteen (18) years of age or the age of majority in your jurisdiction.
You have the legal capacity to enter into binding agreements.
You are authorized to act on behalf of the organization you represent, where applicable.
Your use of the Services does not violate any applicable law, regulation, or contractual obligation.
If you are using Yuruka on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

3. Definitions
For purposes of these Terms:
“Account” means a registered Yuruka user account.
“Customer” means any individual, company, organization, recruitment agency, educational institution, or other entity using the Services.
“Candidate” means any individual whose personal information, resume, assessment, interview, or employment-related information is processed through Yuruka.
“Credits” means prepaid usage units purchased through Yuruka and used to access certain Services.
“Enterprise Customer” means a customer using the Enterprise edition of Yuruka under a separate commercial agreement or enterprise subscription.
“Customer Content” means all information, resumes, job descriptions, documents, files, recordings, logos, data, or other materials uploaded or submitted by the Customer.
“AI Services” means any artificial intelligence-powered functionality provided through Yuruka, including but not limited to resume matching, AI sourcing, AI interviews, AI assessments, AI recommendations, AI reports, and AI-generated outputs.
“Services” means all products, software, websites, applications, APIs, and related services provided by Yuruka.

4. Description of Services
Yuruka provides an AI-powered recruitment platform that may include, without limitation:
Applicant Tracking System (ATS)
AI Candidate Sourcing
Lead Bank
Resume Parsing
Resume Matching
AI Calling
Standard Calling
AI Interviews
AI Voice Interviews
AI Avatar Interviews
Coding Assessments
MCQ Assessments
Interview Copilot
Offer Letter Generation
Employee Onboarding
Digital Document Collection
Digital Signatures
Vendor Management
Recruitment Reporting
Analytics
Calendar Integrations
API Integrations
Enterprise Hiring Solutions
We reserve the right to modify, improve, discontinue, replace, or add Services at any time.

5. Account Registration
To access certain features, you must create an account.
You agree to:
Provide accurate and complete information.
Keep your information updated.
Maintain the confidentiality of your credentials.
Notify us immediately of any unauthorized use.
Accept responsibility for activities occurring under your account.
You may not:
Share accounts with unauthorized persons.
Create accounts using false identities.
Impersonate another person or organization.
Circumvent account restrictions.
We reserve the right to suspend or terminate accounts that violate these Terms.

6. License to Use Yuruka
Subject to compliance with these Terms, Yuruka grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services solely for your internal business or recruitment purposes.
This license does not transfer ownership of the Services.
Except as expressly permitted, you may not:
Copy the Services.
Modify the Services.
Reverse engineer the Services.
Decompile the Services.
Attempt to discover source code.
Resell the Services.
Lease the Services.
Distribute the Services.
Create derivative works.
Mirror or scrape the platform.
Use automated bots except through officially supported APIs.
Benchmark the Services publicly without prior written consent.
Any rights not expressly granted remain reserved by Controlshift Talent Private Limited.

7. Customer Content
Customers retain ownership of all Customer Content uploaded to Yuruka.
By uploading Customer Content, you grant Controlshift Talent Private Limited a worldwide, non-exclusive, royalty-free, revocable (subject to operational requirements), limited license to host, store, process, analyze, reproduce, transmit, display, and otherwise use such Customer Content solely for the purpose of operating, maintaining, securing, improving, and providing the Services to you.
This license terminates upon deletion of the relevant Customer Content, except where retention is required by law, contractual obligations, backup procedures, or our Privacy Policy.
Customers represent and warrant that they have all necessary rights, permissions, and legal authority to upload Customer Content and authorize Yuruka to process it.

8. Customer Responsibilities
Customers are solely responsible for:
The accuracy of uploaded information.
Compliance with employment laws.
Compliance with anti-discrimination laws.
Compliance with privacy laws.
Compliance with telecommunication laws.
Compliance with call recording laws.
Compliance with export control laws.
Obtaining candidate consent where required.
Determining hiring decisions.
Maintaining confidentiality of account credentials.
Managing user permissions within their organization.
Reviewing AI-generated outputs before relying on them.
Customers shall not rely solely on AI-generated recommendations when making employment decisions.

9. Candidate Responsibilities
Candidates using Yuruka agree to:
Provide truthful information.
Participate honestly in assessments and interviews.
Not impersonate another individual.
Not use unauthorized assistance during assessments unless expressly permitted.
Respect intellectual property rights.
Comply with applicable laws.
Submission of false information may result in removal from recruitment processes at the discretion of the recruiting organization.

10. Acceptable Use
You agree not to use Yuruka to:
Violate any law or regulation.
Infringe intellectual property rights.
Upload malicious software.
Transmit spam.
Conduct phishing activities.
Engage in fraudulent recruitment.
Harass or discriminate against individuals.
Circumvent security measures.
Scrape or harvest data without authorization.
Interfere with platform availability.
Use the Services to build a competing product.
Test vulnerabilities without authorization.
Access data belonging to other customers.
Misuse AI features for unlawful purposes.
We may investigate suspected violations and take appropriate action, including suspension or termination of accounts.

11. Artificial Intelligence Services
Yuruka provides AI-powered functionality designed to assist recruitment processes.
AI-generated outputs, including but not limited to:
Resume matching
Candidate rankings
AI interview reports
Hiring recommendations
Assessment evaluations
Interview summaries
Skill assessments
Communication analysis
are provided for informational and decision-support purposes only.
AI outputs may be incomplete, inaccurate, biased, or contain errors.
Customers are solely responsible for independently reviewing all AI-generated outputs and making final employment decisions.
Controlshift Talent Private Limited does not guarantee the accuracy, completeness, reliability, or suitability of AI-generated outputs.
No employment decision should be based solely on AI-generated recommendations.

12. Payments, Credits & Billing
12.1 Pricing
Yuruka offers Services through one or more commercial models, including but not limited to:
Pay-as-you-go Credits
Enterprise Agreements
Custom Commercial Agreements
Promotional Credits
Trial Credits (where offered)
Current pricing is published on our website or otherwise communicated to Customers.
We reserve the right to modify pricing at any time. Price changes shall not affect completed purchases unless otherwise required by applicable law.

12.2 Credits
Certain Services require the purchase of Credits.
Credits may be used for various Services including, but not limited to:
AI Calling
AI Interviews
AI Assessments
Resume Processing
AI Candidate Sourcing
Digital Signatures
Background Verification
Other Services designated by Yuruka
The number of Credits required for each Service may change from time to time.

12.3 Credit Validity
Unless otherwise agreed in writing:
Credits remain valid for twelve (12) months from the date of purchase.
Unused Credits automatically expire after the validity period.
Expired Credits cannot be restored.
Expired Credits have no monetary value.
Credits are non-transferable.
Credits cannot be exchanged for cash.
Credits may not be resold without written authorization.

12.4 Taxes
Customers are responsible for all applicable taxes, duties, levies, withholding taxes, VAT, GST, sales taxes, or similar governmental charges arising from their use of the Services, except taxes imposed directly on Controlshift Talent Private Limited’s income.

12.5 Payment Processing
Payments may be processed through third-party payment providers.
By making a payment, you authorize Yuruka and its payment partners to process the transaction.
Yuruka does not store complete payment card information.
Payment processing is subject to the terms and privacy policies of the respective payment providers.

12.6 Failed Payments
If payment cannot be successfully processed, Yuruka may:
Suspend Services.
Restrict account access.
Cancel pending Services.
Recover outstanding dues.
Charge applicable late payment fees where permitted by law.

12.7 Chargebacks
Customers agree not to initiate fraudulent chargebacks.
If a payment is reversed through a chargeback or payment dispute, Yuruka may immediately:
Suspend the account.
Recover outstanding balances.
Cancel Credits.
Terminate Services.
Pursue legal remedies where appropriate.
Customers remain liable for Services consumed before a chargeback.

13. Enterprise Services
Enterprise Customers may receive additional benefits under a separate commercial agreement.
These may include:
Enterprise Support
Advanced Security
Role-Based Access Controls
Workflow Builder
Custom Rules Engine
API Access
Single Sign-On (SSO)
White Label Options
Private Deployments
Dedicated Account Management
Custom Integrations
Enterprise Reporting
Enhanced Administrative Controls
Where a separate Enterprise Agreement exists, that agreement shall prevail over these Terms to the extent of any inconsistency.

14. Service Availability
Yuruka continuously works to maintain reliable Services.
However, uninterrupted or error-free availability cannot be guaranteed.
Scheduled maintenance, upgrades, security incidents, force majeure events, third-party outages, or circumstances beyond our reasonable control may temporarily affect availability.

Enterprise SLA
Where specifically agreed under an Enterprise Agreement, Yuruka will use commercially reasonable efforts to maintain 99.5% monthly uptime.
Scheduled maintenance windows, emergency maintenance, third-party outages, force majeure events, internet disruptions, and events beyond our reasonable control are excluded from uptime calculations.
No SLA applies unless expressly agreed in writing.

15. Telephony Services
Yuruka integrates with third-party telecommunications providers.
Telephony functionality may include:
AI Calling
Standard Calling
International Calling
Call Recording
Call Analytics
Call Routing
Voice AI
Actual call quality depends upon network availability, telecommunications providers, internet connectivity, and regional regulations.
Yuruka does not guarantee uninterrupted telephony availability.

Call Recording Compliance
Customers acknowledge that call recording laws vary by jurisdiction.
Customers are solely responsible for:
Providing legally required recording notices.
Obtaining legally required consent.
Complying with employment laws.
Complying with telecommunications laws.
Complying with privacy regulations.
Yuruka shall not be liable for a Customer’s failure to comply with applicable recording or consent requirements.

16. Interview Recording
AI interviews may be recorded, transcribed, analyzed, and stored to provide the Services.
Customers are responsible for ensuring candidates receive all legally required notices and consents where applicable.
Interview recordings remain Customer Content.

17. Intellectual Property
Except for Customer Content, all rights, title, and interest in and to the Services remain the exclusive property of Controlshift Talent Private Limited and its licensors.
This includes:
Software
AI models
Algorithms
Source code
APIs
Platform architecture
User interface
Databases
Documentation
Branding
Logos
Trademarks
Copyrights
Graphics
Workflows
Designs
Nothing in these Terms transfers ownership of Yuruka or its intellectual property.

18. Feedback
If you submit ideas, suggestions, feature requests, comments, or feedback regarding Yuruka, you grant Controlshift Talent Private Limited a perpetual, irrevocable, worldwide, royalty-free, transferable license to use, modify, commercialize, publish, distribute, and incorporate such feedback without restriction or compensation.
You acknowledge that we are under no obligation to implement any submitted feedback.

19. Third-Party Services
Yuruka may integrate with third-party services including, but not limited to:
Payment Providers
Telephony Providers
Calendar Providers
Video Meeting Platforms
Email Services
Cloud Providers
Identity Providers
Your use of such third-party services is governed by their respective terms and privacy policies.
Controlshift Talent Private Limited is not responsible for the availability, accuracy, security, or practices of third-party services.

20. APIs
Where APIs are made available:
Customers may use them solely in accordance with our documentation.
Customers shall not:
Abuse API rate limits.
Attempt unauthorized access.
Reverse engineer APIs.
Circumvent authentication.
Use APIs to build competing services.
Share API credentials with unauthorized parties.
We reserve the right to modify, suspend, or discontinue APIs at any time.

21. Beta Features
From time to time, Yuruka may make beta, preview, early access, or experimental features available.
Beta Features are provided:
“As Is”
Without warranties
Without guaranteed support
Without guaranteed availability
Without guaranteed future release
We may modify or discontinue Beta Features at any time without liability.

22. Confidentiality
Each party agrees to protect Confidential Information received from the other party using at least the same degree of care used to protect its own confidential information, and in no event less than reasonable care.
Confidential Information includes, but is not limited to:
Source code
Business plans
Customer lists
Pricing
Security information
Product roadmaps
AI models
Technical documentation
Trade secrets
Non-public data
Confidentiality obligations do not apply to information that:
Is publicly available without breach.
Was lawfully known before disclosure.
Is independently developed.
Must be disclosed by law or court order.

23. Data Protection
Yuruka processes personal information in accordance with its Privacy Policy.
Customers acknowledge that they remain responsible for complying with applicable data protection laws relating to the personal information they upload or process through the Services.
Where applicable, Yuruka acts as a data processor while the Customer acts as the data controller.

24. Suspension of Services
Without limiting any other rights, Yuruka may immediately suspend or restrict access to the Services, with or without prior notice, where we reasonably believe:
These Terms have been violated.
Fraudulent activity has occurred.
Payment obligations remain outstanding.
Security risks exist.
Abuse of the platform is detected.
Illegal activities are suspected.
Regulatory compliance requires suspension.
Continued access may harm Yuruka, its users, or third parties.
Suspension does not relieve Customers of outstanding payment obligations.

25. Termination
25.1 Termination by Customer
Customers may discontinue using the Services at any time.
Where applicable, Customers may terminate their account by following the account closure process or by contacting Yuruka Support.
Termination of an account does not automatically entitle the Customer to any refund, credit, reimbursement, or compensation unless expressly required by applicable law.

25.2 Termination by Yuruka
Controlshift Talent Private Limited may suspend or terminate any account, with or without prior notice, if:
These Terms are violated.
Fraudulent or unlawful activity is suspected.
Required payments remain unpaid.
Chargebacks or payment disputes are initiated.
False information is provided.
The Services are misused.
The platform’s security is threatened.
Required by law or regulatory authorities.
Continued access may expose Yuruka or other users to risk.
Termination may include immediate suspension of all Services, APIs, integrations, Credits, and account access.

25.3 Effect of Termination
Upon termination:
Access to the Services may immediately cease.
Outstanding payment obligations remain payable.
Unused Credits shall expire and shall not be refunded.
Customer data may be retained or deleted in accordance with our Privacy Policy and applicable law.
Clauses intended to survive termination shall remain in effect.

26. Refunds & Cancellation
Except where prohibited by applicable law or expressly agreed in writing:
All purchases are final.
All payments are non-refundable.
Purchased Credits are non-refundable.
Expired Credits are non-refundable.
Partially used Credits are non-refundable.
Enterprise fees are non-refundable.
Subscription fees (if introduced in the future) are non-refundable.
Taxes, payment processing charges, and government fees are non-refundable.
Cancellation prevents future billing only and does not entitle Customers to refunds for Services already purchased or provided.
Our separate Refund & Cancellation Policy forms part of these Terms.

27. Disclaimer of Warranties
THE SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CONTROLSHIFT TALENT PRIVATE LIMITED DISCLAIMS ALL WARRANTIES, WHETHER EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE, INCLUDING BUT NOT LIMITED TO WARRANTIES OF:
MERCHANTABILITY
FITNESS FOR A PARTICULAR PURPOSE
TITLE
NON-INFRINGEMENT
ACCURACY
RELIABILITY
AVAILABILITY
SECURITY
ERROR-FREE OPERATION
UNINTERRUPTED SERVICE
WE DO NOT WARRANT THAT:
THE SERVICES WILL ALWAYS BE AVAILABLE.
AI OUTPUTS WILL BE ACCURATE.
CANDIDATES WILL BE SUCCESSFULLY HIRED.
HIRING DECISIONS WILL BE CORRECT.
CALL QUALITY WILL ALWAYS BE SATISFACTORY.
THIRD-PARTY SERVICES WILL REMAIN AVAILABLE.
THE PLATFORM WILL BE FREE FROM DEFECTS.
CUSTOMERS ASSUME ALL RISKS ARISING FROM THEIR USE OF THE SERVICES.

28. AI Disclaimer
Artificial Intelligence is probabilistic and may generate inaccurate, incomplete, biased, outdated, or misleading outputs.
Customers acknowledge that:
AI recommendations are advisory only.
AI interview scores are not employment decisions.
AI resume rankings are suggestions.
AI-generated reports require human review.
AI outputs should never replace professional judgment.
Customers remain solely responsible for:
Hiring decisions.
Candidate evaluations.
Employment offers.
Employment rejections.
Legal compliance.
Human oversight.
Controlshift Talent Private Limited shall not be responsible for any employment decision made using AI-generated outputs.

29. Employment Disclaimer
Yuruka is a technology platform.
Controlshift Talent Private Limited:
Is not an employer.
Is not a recruitment agency unless separately engaged.
Does not employ candidates through the platform.
Does not guarantee employment.
Does not guarantee candidate suitability.
Does not verify all information provided by candidates.
Does not conduct mandatory background verification unless separately purchased.
Customers are solely responsible for:
Candidate verification.
Employment decisions.
Background checks.
Reference checks.
Offer letters.
Employment contracts.
Compliance with employment laws.

30. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW:
IN NO EVENT SHALL CONTROLSHIFT TALENT PRIVATE LIMITED, ITS DIRECTORS, OFFICERS, EMPLOYEES, AFFILIATES, LICENSORS, OR SERVICE PROVIDERS BE LIABLE FOR:
INDIRECT DAMAGES
INCIDENTAL DAMAGES
CONSEQUENTIAL DAMAGES
SPECIAL DAMAGES
EXEMPLARY DAMAGES
PUNITIVE DAMAGES
LOSS OF PROFITS
LOSS OF BUSINESS
LOSS OF GOODWILL
LOSS OF REVENUE
LOSS OF DATA
BUSINESS INTERRUPTION
LOSS OF OPPORTUNITY
WHETHER ARISING UNDER CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE.
OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES SHALL NOT EXCEED THE LESSER OF:
(a) THE TOTAL AMOUNT PAID BY THE CUSTOMER TO CONTROLSHIFT TALENT PRIVATE LIMITED DURING THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR
(b) INR 50,000 (OR THE EQUIVALENT AMOUNT IN THE CUSTOMER’S LOCAL CURRENCY).
THIS LIMITATION APPLIES EVEN IF A REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
NOTHING IN THESE TERMS LIMITS LIABILITY THAT CANNOT LAWFULLY BE EXCLUDED UNDER APPLICABLE LAW.

31. Indemnification
Customers agree to defend, indemnify, and hold harmless Controlshift Talent Private Limited, its directors, officers, employees, affiliates, licensors, and service providers from and against any claims, liabilities, damages, losses, costs, penalties, fines, expenses, and reasonable legal fees arising out of or relating to:
Customer Content.
Violation of these Terms.
Violation of applicable laws.
Employment decisions.
Candidate disputes.
Privacy violations.
Call recording violations.
Intellectual property infringement.
Misuse of the Services.

32. Export Controls & Sanctions
Customers agree not to use the Services in violation of applicable export control laws, sanctions regulations, or trade restrictions.
Customers represent that they are not located in, or acting on behalf of, any country, entity, or individual subject to applicable sanctions or export restrictions.

33. Force Majeure
Controlshift Talent Private Limited shall not be liable for any delay or failure to perform caused by circumstances beyond its reasonable control, including:
Natural disasters
Floods
Earthquakes
Fires
Pandemics
Epidemics
War
Terrorism
Civil unrest
Government actions
Internet failures
Telecommunications failures
Cloud provider outages
Cyberattacks
Labor disputes
Power failures
Performance shall be suspended for the duration of such event.

34. Changes to the Services
We may modify, improve, suspend, discontinue, or replace any part of the Services at any time.
We may also update these Terms from time to time.
Where required by law, Customers will be notified of material changes.
Continued use of the Services after changes become effective constitutes acceptance of the updated Terms.

35. Assignment
Customers may not assign or transfer any rights or obligations under these Terms without our prior written consent.
Controlshift Talent Private Limited may assign these Terms, in whole or in part, in connection with a merger, acquisition, corporate restructuring, financing, sale of assets, or operation of law.

36. Severability
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall remain in full force and effect.

37. Waiver
Failure by Controlshift Talent Private Limited to enforce any provision of these Terms shall not constitute a waiver of any right or provision.
Any waiver must be in writing and signed by an authorized representative.

38. Entire Agreement
These Terms, together with the Privacy Policy, Refund & Cancellation Policy, Cookie Policy, Acceptable Use Policy, AI Usage Policy, Data Processing Addendum (where applicable), Enterprise Agreements, and any Order Forms, constitute the entire agreement between the parties relating to the Services and supersede all prior discussions, negotiations, understandings, and agreements relating to the subject matter.

39. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles.

40. Dispute Resolution & Arbitration
The parties shall first attempt in good faith to resolve any dispute through mutual discussions.
If the dispute is not resolved within thirty (30) days, it shall be finally resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.
Seat of Arbitration: Gurugram, Haryana, India
Language: English
Tribunal: Sole Arbitrator appointed in accordance with applicable law
Nothing in this clause prevents either party from seeking interim or injunctive relief before a court of competent jurisdiction.
Subject to the arbitration provisions above, the courts located in Gurugram, Haryana, India shall have exclusive jurisdiction over matters not capable of arbitration.

41. Survival
The following provisions survive termination or expiration of these Terms:
Intellectual Property
Customer Content License
Confidentiality
Payments
Credit Expiry
Refund Policy
Limitation of Liability
Indemnification
Governing Law
Arbitration
Privacy Obligations
Disclaimers
Survival
Entire Agreement
Any provision intended by its nature to survive termination

42. Contact Information
Controlshift Talent Private Limited
Registered Office:
944, Block C
Sushant Lok Phase 1
Gurugram, Haryana – 122001
India
Website:
https://www.yuruka.com
Email:
support@yuruka.com

© Controlshift Talent Private Limited. All Rights Reserved.